Quick Order — Case Study | Hexacod

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Outline

• Quick Order
• About this project
• Key features & capabilities
• Point of Sale (POS) System
• Kitchen Display System (KDS)
• Online Ordering Website
• Customer Mobile App
• Offline Sync Architecture
• Analytics & Reporting
• Challenges we solved
• Tech stack used
• What was delivered

Extracted content

MobileQuick OrderFrom table to kitchen to door — one connected systemMulti-platform restaurant solution with POS, kitchen display, online ordering site, and customer app. Includes offline sync for reliability in any connectivity environment.Timeline5 monthsClientHospitalityPlatformsTablet, Web, iOS, AndroidStart a projectAll projects40%Faster order-to-kitchen time100%Offline operation capability3 minAverage order fulfillmentZeroOrders lost during outagesProject OverviewAbout this projectQuick Order is a comprehensive hospitality technology suite that replaces the patchwork of disconnected systems most restaurants rely on — replacing separate POS, KDS, online ordering, and booking tools with a single, unified platform. It works seamlessly whether the restaurant has stable internet or not, thanks to an offline-first architecture that keeps service running during outages and syncs everything when connectivity resumes. The system is used across dine-in, takeaway, and delivery operations simultaneously.What We BuiltKey features & capabilities01Point of Sale (POS) SystemTouch-optimised POS terminal for dine-in, takeaway, and delivery orders. Supports split billing, table management, modifier handling, staff login by PIN, and receipt printing via Bluetooth printer.02Kitchen Display System (KDS)Real-time kitchen display showing incoming orders grouped by station (grill, salads, drinks). Order items flash as they approach the target time, and kitchen staff can mark items ready individually or by order.03Online Ordering WebsiteBranded online ordering site where customers can browse the menu, customise items, pre-schedule orders, and pay online. Menu updates made in the admin panel sync to the website instantly.04Customer Mobile AppFully branded customer app for iOS and Android. Customers can browse menus, place table orders by scanning a QR code, track their delivery in real time, earn loyalty points, and reorder past favourites.05Offline Sync ArchitectureAll critical operations work without internet. Orders are queued locally in SQLite and synced to the cloud database when connectivity resumes — no orders are ever lost and no service interruption occurs.06Analytics & ReportingDaily, weekly, and monthly reports on revenue, covers, average spend, best-selling items, peak hours, and staff performance. Automated end-of-day reports emailed to management automatically.Problem → SolutionChallenges we solvedChallengeThe restaurant's internet connection dropped regularly, causing the old POS to go offline and stopping service.SolutionDesigned an offline-first architecture where the POS stores all data locally and queues cloud sync operations. Service has never been interrupted since deployment, even during prolonged outages.ChallengeOrders placed online were being missed because staff had to manually check a separate system.SolutionBuilt a unified order stream that injects online orders directly into the POS queue and KDS in real time — staff see all orders in one place regardless