Post-Launch Support — HexaCod

Source page

Read the original document here: https://hexacod.co.uk/about/why-choose-us/post-launch-support. The extract below is taken from that page so crawlers can understand the topic before following the source link.

Outline

• Post-Launch Support
• What post-launch support includes
• Flexible support models
• Keep your product sharp after launch
• Have a project in mind?
• Subscribe to our newsletter
• Services
• Company
• Resources

Extracted content

StrategyPost-Launch SupportWe don’t disappear after go-live. We offer post-launch support for bug fixes, performance tuning, and small feature updates so your product stays stable, fast, and aligned with your roadmap.Bug FixesPerformance TuningFeature UpdatesKeep your product sharp after launchAll strategiesWhat post-launch support includesAfter launch, we can fix bugs, apply security and dependency updates, and tune performance. We’ll define a support window and scope (e.g. critical bugs only vs. small enhancements) so expectations are clear.We document the system and hand over runbooks so your team or another partner can take over if needed. Many clients prefer to keep us on a retainer for ongoing iterations and peace of mind.Bug fixes and hotfixes within agreed SLADependency and security updatesPerformance monitoring and tuningSmall feature updates and tweaks within scopeFlexible support modelsSupport can be time-boxed (e.g. 30 days post-launch) or ongoing via a retainer. We’ll recommend a model based on your product’s complexity and how much you want to iterate before handing over fully.Warranty period after launch (e.g. 30–90 days)Retainer hours for ongoing fixes and small featuresOptional monitoring and alerting setupClear handover docs and runbooks for your team30–90Days typical warranty24/7Optional monitoringOngoingRetainer optionsKeep your product sharp after launchTell us your support and iteration needs — we’ll propose a post-launch plan that fits.Start a conversation